Frequently Asked Questions
Got questions?
Everything about muzaym — answered honestly.
Everywhere. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta — and every city, town, and village in between. If Pakistan Post reaches it, so do we.
Karachi: 1–2 working days. All other cities: 3–5 working days. Remote areas may take up to 5–7 working days. Every order is dispatched within 24 hours of confirmation.
Always. Pay when it arrives at your door — no upfront payment, no card required. We also accept EasyPaisa, JazzCash, and all major debit and credit cards if you prefer.
Yes — always. We deliver Cash on Delivery, which means you pay only after you've received and checked your order. Open the parcel, inspect the item, confirm it's what you ordered — then pay. This is how it should be.
Complimentary delivery on all orders above PKR 2,500. A standard shipping fee applies on orders below that.
Once your order is dispatched you'll receive a tracking number via SMS or WhatsApp. You can also visit our Track Order page or message us directly at +92 370 0162836.
Yes — we offer alterations on pants length, shirt sleeves, and pocket stitching. All alterations require advance payment before we begin work.
Once an item is altered to your specifications — whether it's a shorter pant length, adjusted sleeves, or a stitched pocket — it is customised for you specifically and cannot be resold or exchanged. Pakistan has a high return rate and we cannot absorb the cost of custom work on returned items. To protect both sides, payment is required upfront before any alteration is carried out.
We currently offer three types of alterations:
• Pants length — shortening or adjusting the hem to your preferred length
• Shirt sleeves — adjusting sleeve length for a better fit
• Pocket stitching — adding a pocket to shirts that come without one
Message us on WhatsApp to discuss any other adjustment and we'll let you know if it's possible.
No — altered items are final sale. Because the item has been modified to your measurements, it cannot be returned or exchanged. Please double-check your measurements before requesting any alteration.
Message us on WhatsApp at +92 370 0162836 with your order number and the alteration you need. We will confirm the cost, collect advance payment, and carry out the work before dispatch.
Easy exchange within 7 days of delivery. The item must be unused, unwashed, and in original condition with tags intact. Just message us on WhatsApp with your order number and we'll sort it out.
We currently offer exchange only — not cash refunds. If you receive a defective or incorrect item, contact us within 48 hours and we will resolve it immediately, no questions asked.
Shirts with pockets stitched on request are customised to your order and cannot be exchanged. Shirts without pockets can be exchanged normally within 7 days.
Yes — we use real product photography. However, colours can appear slightly different across devices, screens, and lighting conditions. We do our best to represent each fabric accurately, but minor variations in shade are possible. If you want to see the fabric in natural light or need more angles before ordering, message us on WhatsApp and we'll send photos within minutes.
Our shirts are collar-sized. Wrap a soft tape around the base of your neck, add half an inch for comfort, and round to the nearest half — that's your size. Visit our Size Guide for the full chart.
100% Cotton breathes better and feels more natural — ideal for daily wear and warmer weather. Blended fabric holds its shape longer, resists wrinkles, and is easier to maintain. Both are quality — the choice is about how you want to feel in it.
Tropical fabric is a lightweight, breathable suiting fabric used in our formal trousers and blazers. It drapes clean, resists creasing, and stays comfortable all day — built for offices, events, and weddings in Pakistan's climate.
Pockets are not stitched by default. When placing your order you can choose With Pocket or Without Pocket — we stitch accordingly before dispatch. Stitched pocket shirts cannot be exchanged as they are customised to your order.
We are an online brand — all orders are dispatched from our warehouse directly to your door across Pakistan. For urgent matters only, you can visit our warehouse at Shop #100, 5th Floor, Karim Centre, Zaibunissa Street, Saddar, Karachi. Warehouse visiting hours: 2:00 PM – 6:00 PM, Monday to Saturday. Please message us on WhatsApp before visiting.
Yes — message us at +92 370 0162836 with the product name, size, and your delivery address. We'll process your order manually with Cash on Delivery.
We are based in Karachi, Pakistan. All orders are dispatched from our Karachi warehouse and delivered nationwide. Our team is available Monday to Saturday, 11:00 AM – 8:00 PM.

