Return & Refund Policy

Muzaym strives to ensure customer satisfaction. However, if you are unsatisfied with your purchase, you may return eligible items under the following conditions:

1. Eligibility for Returns

• Items must be unused, unworn, and with original tags and packaging.
• Returns must be requested within 14 days of receiving the order.
• Sale or discounted items are non-returnable.

2. Refund Policy

• We do not offer cash refunds. Instead, store credit will be issued for eligible returns.
• Shipping costs are non-refundable.

3. Return Process

• Customers must contact our support team at support@muzaym.com to initiate a return.
• The item must be securely packed and shipped to the provided return address.
  
  
  

  Exchange Policy

  We understand that sizing issues may arise. Therefore, we offer an exchange option under the following terms:

  1. Exchange Eligibility

  • Exchanges are only applicable for incorrect size selection.
  • The item must be unused, with tags intact, and in its original condition.

  2. Customer Responsibility

  • Customers must bear the shipping costs for size exchanges, as the incorrect size was selected during purchase.
  • Exchange requests must be made within 14 days of receiving the order.

  3. Exchange Process

  • Contact our support team at support@muzaym.com with your order details.
  • Ship the product to our designated exchange address.
  • Once received and inspected, we will process the exchange.